Shipping
Policy

Domestic Shipping Policy

Shipment processing time

  • All orders are processed and shipped out from our processing facility within two business days.
  • Except for Sunday, our delivery partner delivers packages every day.
  • If we anticipate any delays in our order processing due to a high volume of orders, we will notify you via your registered email address, specifying the delayed timeline of delivery.

Shipping rates and delivery estimates

Shipment method Estimated delivery time Shipment cost in AED
Standard delivery  2-3 business days 15 AED
Remote area delivery *Refer to the timeline below 30 AED

Remote Areas and Non-serviceable areas

Remote areas are defined as areas with less density where not too many deliveries happen to on a big scale. For these areas, our drivers go twice a week to ensure that they are carrying enough packages to make the trip there. It can take up to 3 – 4 business days to deliver to these areas, however, we will do our best to expedite delivery to these areas.

Shipment confirmation and order tracking

  • We will provide you a Track and Trace code after the order has been sent and received by the delivery provider so that you may track it until it gets at its destination.
  • If you have any problems when tracking or have any questions about our delivery-partner, please contact us at [email protected]